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About UKCISA:

How to contact us

Information for students

Find the advice you need in our Student Zone. We answer these and many other questions:

We answer about 10,000 calls annually, so our telephone advice line can sometimes be busy. Please be patient, you will get through eventually.

Note that we do not make the rules on fees,immigration and other legislation, but give advice on them.

Our Student Zone will give you answers to many of your questions. If you cannot find the information you need, then telephone our Advice Line:
Outside the UK: +44 20 7107 9922
Inside the UK: 020 7107 9922

The Advice Line is open from Monday to Friday, 1300 - 1600 hours (UK time).

We only give advice by telephone. We do not offer advice on a drop-in basis or by email.

Textphone users

If you have difficulties with speech and/or hearing and you use a textphone, you can call our advice line using BT TextDirect. If you are in the UK, call 1 800 1020 7107 9922. If you are outside the UK, call +44 151 494 1260.

In both cases, you will be connected to an RNID Typetalk operator who will translate your typed words to voice and our spoken words to text. Alternatively, you can write to us at the address below.

Membership enquiries

UKCISA’s aim is to help members provide the best possible level of support to their international students. See what the benefits UKCISA membership can offer you.

Information for members

If you are a UKCISA member, you can find details of the members' Advice Line in the members' area.

Administrative enquiries

If you have a enquiry about non-advice matters, please contact us at:

UKCISA
9-17 St Albans Place
London N1 0NX
Tel: 020 7288 4330
Fax: 020 7288 4360

Complaints

We aim to provide service of a standard that is acceptable to all our users. If we fail to do this we want to know about it. This will enable us not only to deal with the specific problem, but also to avoid it happening again.

Our complaints procedure sets out how you can take up matters you think are unsatisfactory about the service you have received from us. If you would like information about the complaints procedure, please contact the Director of Finance and Resources at UKCISA (see contact details above).

If you want to complain about our provision of immigration advice and services, you can also complain to the Office of the Immigration Services Commissioner. The address is: OISC, 5th Floor, Counting House, 53 Tooley Street, London SE1 2QN . More details are available from the OISC website www.oisc.gov.uk.

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